Business Process & Change Consultant

Business Process & Change Consultant to support transformational technology initiatives. This position will ideally be a well-qualified individual to work virtually from a location within the United States.

As part of the Business Transformation team, you will:

Work in collaboration with a project team to support initiatives across ZNA business units as well as cross functional teams of underwriting, operations, IT, and other business partner

Work with the business and IT to transform the operating model through process design and technology improvements, using impactful change management practices to ensure success

In collaboration with IT, ensure the technology transformation is fit for purpose to help our employees achieve their goals and deliver efficiently and effectively for our customers

Follow a prescribed framework process, technology, change management, training, and support to transform the business

This is an intermediate-level consultant supporting strategic and operational priorities. Participates in projects of medium to larger size and complexity with guidance from team leads, senior consultants and/or team manager. Partners with team across the business to determine and execute the optimal implementation and change management approach.

Project responsibilities include understanding business requirements, process analysis, identifying and designing business solutions, creating user test cases for business readiness activities, and issue resolution. Project implementation responsibilities may include developing process documentation, training materials, eLearning, and change management communications.

Project experience

Process documentation and development experience (Visio)

Change management experience

Training experience

Property and casualty insurance experience (3 or more years)

Experience with insurance underwriting technology (e.g. Guidewire)

Meeting facilitation experience

Ability to develop collaborative relationships

Advanced analysis and problem-solving skills

Strong verbal and written communication skills (PowerPoint)

Time management skills

Ability to multi-task

Ability to work independently with limited guidance

Can navigate ambiguity effectively

Project supports the development of an underwriting desktop that combines, workflow management, data extraction, data enrichment, and rate/quote capabilities.