US Windchill PLM Integrator

A US Windchill PLM Integrator will deploy and maintain the Windchill PLM system in North America

Essential Duties and Responsibilities

• Understand and discover the business needs, and to write/update standard operating procedures accordingly
• Configure Windchill PLM according to business needs using out of the box features & settings
• Develop and execute functional PLM tests. This includes PLM upgrade regression testing, nominal PLM settings tests, performance testing and software error tests
• Contribute on use case capitalization / lessons-learnt documentation
• Support end users during User Acceptance Testing and validation
• Execute support requests/tasks issued by internal ticketing system: change revisions, remove PLM objects, update workflows, approvers, or status, create/update/delete users etc...
• Perform root cause analysis when required
• Train end users
• Support project leaders in workload estimation / project execution
• Create progress reports for Windchill solution leaderAdheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
• Regular, predictable attendance is required;
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note for level:

• Basic: Incumbent is able to use their knowledge/skill with support by more experienced individuals.
• Advanced: Incumbent is able to independently use their knowledge/skill.
• Expert: Incumbent is able to train others on their knowledge/skill.

Education and/or Experience

• Bachelor's degree preferred in computer science, or another related field.
• 7+ years of experience in leu of degree.

Knowledge/Skills

• Minimum 3 years' experience in Windchill (modules, functions, objects, lifecycle, links between objects, ..) is required
• Experience in a technical support organization analyzing, researching, testing and resolving functional issues is a plus.
• Knowledge of PTC RVnS is an advantage.
• Exposure to Ticketing Tool like Service Now is an added advantage.

Certificates, Licenses, Registrations

• Windchill Basic certification would be an added advantage.