ServiceNow Platform Manager
Fully Remote, Anywhere USAPay - $80 - $90.00 p/hr
6 Months Contract to Hire
Job Summary Our client is seeking a seasoned ServiceNow Platform Manager to lead the strategy, architecture, and operational oversight of an enterprise-wide ServiceNow environment. This role is responsible for ensuring platform scalability, security, and high-quality service delivery while managing a blended team of employees, consultants, and offshore resources. The ideal candidate brings deep architectural experience, strong leadership capabilities, and a track record of driving enterprise ServiceNow modernization efforts.
Responsibilities Platform Strategy & Architecture - Define and maintain the overarching ServiceNow platform architecture.
- Evaluate new features, modules, and integrations to guide modernization.
- Establish architectural standards for scalability, security, and extensions.
Governance, Security & Compliance - Implement governance frameworks, secure-by-design principles, and configuration controls.
- Maintain alignment with compliance requirements (SOX, GDPR, and internal audit standards).
- Oversee change management, configuration reviews, and platform hardening.
Operational Excellence - Ensure platform stability, high availability, and disaster recovery readiness.
- Oversee incident, problem, and request management processes.
- Apply ITIL or similar best-practice frameworks to optimize service performance.
Development, Integrations & Delivery - Lead development of workflows, applications, and integrations across modules.
- Enforce coding, testing, and release standards across internal and offshore teams.
- Drive automation, continuous improvement, and platform usability enhancements.
Team Leadership & Vendor Management - Manage and mentor a distributed team of developers, admins, consultants, and offshore staff.
- Oversee vendor relationships, SOWs, SLAs, and delivery governance.
- Set expectations, monitor performance, and support professional development.
Stakeholder Engagement - Partner with business leaders and IT stakeholders to gather and prioritize requirements.
- Communicate platform roadmaps, timelines, risks, and status updates.
- Act as a key liaison for platform governance, demand intake, and strategic planning.
Adoption & Knowledge Management - Promote user adoption through documentation, training, and best-practice guidance.
- Maintain platform standards, knowledge articles, and delivery playbooks.
- Support organizational change management for new features and enhancements.
Qualifications - 7+ years of ServiceNow platform management and architecture experience.
- Proven track record leading large-scale ServiceNow implementations and modernization initiatives.
- Experience managing blended teams (internal, consulting, and offshore).
- Strong understanding of ITSM, ITOM, and enterprise integration patterns (REST/SOAP APIs, SSO, data flows).
- Familiarity with ITIL, Agile, DevOps, and enterprise governance frameworks.
- ServiceNow certifications highly preferred.
Success Indicators - Stable, scalable platform with consistently high availability.
- Strong compliance posture with minimal audit findings.
- Predictable, high-quality release cycles with minimal incidents.
- Increased workflow automation and user satisfaction.
- High-performing delivery team with low attrition and strong output.
- Measurable business value delivered through efficiency gains and process improvements.
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
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