Software Engineer II (ServiceNow Platform)

Would you love to join a group building great tools for developers?

Do you enjoy working on complex technical problems?

Join our highly skilled Tools and Automation Team!

Our team develops innovative solutions crucial to the monitoring and management of the Akamai Intelligent Platform. Our team is responsible for providing in-depth expertise in the design, implementation, configuration, and maintenance of the ServiceNow platform. We believe collaboration and continuous improvement lead to the best solutions.

Partner with the best

As a Software Engineer II, you will work with a diverse group of cross-functional teams to optimize and enhance IT service delivery processes, improve efficiency, and drive continuous improvement using ServiceNow capabilities. The role involves staying current with ServiceNow trends, best practices, and new features, and translating business requirements into effective ServiceNow solutions.

As a Software Engineer II, you will be responsible for:

• Developing and enhancing ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, Service Catalog.
• Developing and maintaining scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems.
• Creating and maintaining workflows, business rules, UI policies, detailed technical and specifications and documentation.
• Working closely with stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform.
• Collaborating with key stakeholders to identify areas for process improvement and automation using ServiceNow capabilities.
• Presenting status updates to key stakeholders while participating in software design and project planning and monitoring its performance in production

Do what you love

To be successful in this role you will:

• Have 2 years of relevant experience and a Bachelor's degree or it's equivalent.
• Have an active Security Clearance.
• Have ServiceNow certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer or Certified Implementation Specialist (CIS) in various modules.
• Have good understanding of ITIL processes, IT service management concepts, and experience with the ServiceNow Customer Service Management module.
• Possess experience in ServiceNow scripting languages (JavaScript, GlideScript, etc.), and integrations using REST and SOAP APIs
• Be a good team player that enjoys collaborating and solving problems with others.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work
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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $83,800 - $174,200/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.