Help Desk Analyst I

Description

We are looking for a proactive Help Desk Analyst I to join our team in Hartford, Connecticut. This long-term contract role offers an excellent opportunity to provide technical support and ensure smooth operations for end-users. The ideal candidate will possess a strong foundation in troubleshooting and problem-solving within a Windows environment.

Responsibilities:
Respond to service desk tickets and provide timely resolutions to technical issues.
Troubleshoot and resolve problems related to Microsoft Windows 10 and associated software.
Administer and manage Active Directory accounts effectively.
Offer guidance and technical assistance to end-users experiencing system challenges.
Ensure accurate documentation of all support activities and solutions.
Collaborate with team members to address complex technical issues.
Maintain system updates and monitor performance to prevent disruptions.
Provide training and support to users on new technology or system changes.
Identify recurring technical issues and propose solutions to prevent future occurrences.
Deliver exceptional customer service to ensure user satisfaction.

Requirements

Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows 10.
Experience with basic troubleshooting techniques and problem-solving.
Familiarity with handling service desk tickets.
Excellent communication skills for interacting with users and team members.
Ability to prioritize tasks and manage time effectively.
Detail-oriented approach to documenting and resolving issues.
Previous experience in a help desk or technical support role preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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