Help Desk Analyst II

Description

We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities:
Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.
Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.
Offer guidance and troubleshooting for Office 365 applications to enhance user experience.
Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.
Set up and support audio-visual systems in corporate environments.
Maintain accurate asset management records for mobile devices, desktops, and laptops.
Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.
Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.
Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.
Participate in project tasks and provide suggestions to improve processes and workflows.

Requirements

Proficiency in Active Directory and Windows Server 2012 R2.
Associate's degree or technical certification, or a minimum of 3 years' experience in technical support.
Microsoft certification and strong understanding of PC hardware.
Hands-on experience with ServiceNow or similar cloud-based helpdesk systems.
Familiarity with remote troubleshooting tools such as Zoho, Intune, or Azure.
Strong organizational and time management skills.
Ability to work under pressure and adapt to changing priorities.
Excellent problem-solving skills and initiative to think creatively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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