Help Desk Analyst

Description

We are looking for skilled Help Desk Analysts to join our team on a long-term contract basis. In this role, you will play an integral part in supporting a nationwide infrastructure upgrade project across over 4,300 locations. This position offers an exciting opportunity to work collaboratively in a dynamic environment while ensuring the success of critical IT operations.

Responsibilities:

Provide technical support and troubleshooting for pre- and post-validation of IT equipment during a large-scale switch upgrade.

Handle incoming service desk tickets, ensuring timely resolution and clear documentation of issues.

Collaborate with team members to ensure smooth progress and implementation of IT infrastructure changes.

Utilize Active Directory and Microsoft Windows 10 to address and resolve user-related concerns.

Maintain detailed records of technical issues and resolutions to enhance support efficiency.

Communicate with end-users effectively, providing guidance and support to resolve technical challenges.

Conduct quality checks on IT equipment to ensure compliance with upgrade requirements.

Work closely with team leads to prioritize tasks and meet project deadlines.

Identify potential risks or issues during the upgrade process and propose solutions.

Support a rotating schedule to ensure consistent coverage and support throughout the project timeline

Requirements

Proven experience in IT Help Desk or Technical Support roles.
Familiarity with Active Directory and Microsoft Windows 10.
Strong troubleshooting skills and ability to resolve technical issues independently.
Excellent communication skills, both written and verbal.
Experience working with service desk ticketing systems.
High attention to detail and ability to maintain accurate documentation.
Prior experience in call center environments is a plus.
Ability to work collaboratively within a team and adapt to rotating schedules.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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