Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This long-term contract position offers an exciting opportunity to provide technical support and assistance to ensure smooth operations within the paper and packaging industry. The role requires onsite work and involves troubleshooting, setup, and maintenance of IT systems and equipment.

Responsibilities:
Diagnose and resolve basic IT issues, ensuring minimal disruption to daily operations.
Perform imaging and configuration tasks for PCs and laptops to prepare them for use.
Set up and maintain workstations, ensuring optimal functionality.
Install, configure, and maintain printers and other hardware, ensuring seamless connectivity.
Conduct basic troubleshooting for IT systems to identify and resolve technical issues.
Provide support for Android and Apple devices, ensuring proper configuration and usability.
Manage user access and permissions through Active Directory.
Collaborate on deployment and configuration management tasks to enhance system performance.
Support Cisco and Citrix technologies, ensuring efficient network and software operations.
Offer guidance and assistance with Mac computers and Microsoft systems.

Requirements

Proven experience in IT support or help desk roles, preferably within a similar industry.
Proficiency in working with Android and Apple devices.
Familiarity with Active Directory for user and system management.
Expertise in computer hardware setup, configuration, and maintenance.
Knowledge of Cisco and Citrix technologies.
Experience with Mac computers and Microsoft systems.
Ability to perform imaging and configuration tasks for PCs and laptops.
Strong troubleshooting skills with the ability to resolve technical issues effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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