Help Desk Analyst

Description

We are looking for Help Desk Analysts to join a long-term contract position. This opportunity involves supporting an extensive infrastructure upgrade project across 4,300 locations nationwide. The role requires exceptional technical expertise, attention to detail, and strong communication skills to ensure seamless validation of IT equipment during pre- and post-upgrade phases.

Responsibilities:

Provide technical support for IT equipment validation during pre- and post-upgrade stages.

Troubleshoot and resolve issues related to Active Directory and Windows 10 environments.

Manage service desk tickets efficiently, ensuring timely resolution and documentation.

Collaborate with team members to ensure consistent support across multiple locations.

Utilize call center experience to assist users with technical issues and inquiries.

Maintain accurate records of equipment validation and troubleshooting activities.

Communicate effectively with stakeholders to report progress and escalate complex issues.

Support infrastructure upgrades by ensuring equipment functionality and system compatibility.

Work in designated shifts to provide continuous support across varied schedules.

Assist team leads in coordinating efforts and optimizing workflows.

Requirements

Proven experience in IT help desk or technical support roles.
Strong knowledge of Microsoft Windows 10 and Active Directory.
Ability to troubleshoot basic technical issues efficiently.
Familiarity with managing service desk tickets and documenting resolutions.
Excellent verbal and written communication skills.
Close attention to detail and ability to follow structured processes.
Experience working in call center environments is preferred.
Availability to work flexible schedules, including weekends if necessary.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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