Description & Requirements Maximus is currently seeking a System Analyst.
The Systems Analyst is responsible for supporting complex application development, systems integration, and operational initiatives across enterprise environments. This role is responsible for working with business stakeholders, technical teams, and project leadership to ensure that business requirements are accurately captured, translated, and implemented within system and process solutions. The incumbent applies industry-standard process-modeling practices, data-analysis techniques, and modern digital tools-including BPMN, SaaS integration frameworks, and AI-enabled platforms-to support system development, customer-experience enhancements, and continuous improvement efforts.
This position is remote. Essential Duties and Responsibilities:
- Provide technical assistance in troubleshooting and resolving website issues for internal and external customers.
- Conduct QA testing, follow-up to resolve issues, and load finished material into content management system.
- Maintain general knowledge of industry practices, techniques, and standards.
- Apply general knowledge and skills to complete a wide range of tasks.
Job-Specific Essential Duties and Responsibilities:- Develop and manage Software Requirements Specification (SRS) documents by eliciting requirements and evaluating technical feasibility of design enhancements, create user stories or use cases, assist in writing test cases, and provide support for system stakeholders.
- Assist production support activities such as monitoring jobs, assessment and analysis on failures, resolution of critical technical issues, coaching to team, reporting, etc.
- Collaborate, or lead collaboration, with business stakeholders to identify and document system level requirements.
- Define functional and non-functional requirements, user stories, use cases, and acceptance criteria.
- Analyze and manage business and systems process flows.
- Perform production support activities such as monitor system processes, evaluate the outcome of system processes, work through system exceptions, and create processes to monitor and report on the overall system health.
- Implement and validate solutions for data requirements by executing advanced SQL scripts.
- Assist with implementations of AWS cloud migration projects.
- Lead and train Electronic Data Interchange (EDI) - MOVEit activities and documentation.
- Track test plan development and implementation activity of project applications for QA/QC compliance and User
- Acceptance Testing (UAT) using test management tools.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements: - Master's degree in Computer Science, Information Systems, or an Engineering discipline plus one year of experience in systems analysis, requirements elicitation, and developing documentation in lieu of Bachelor's degree.
Preferred Skills and Qualifications: - Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user-story development, acceptance-criteria definition, and estimation using Jira or comparable tools.
- Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current-state and future-state workflows.
- Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud-based services.
- Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer-experience technologies, including Genesys Cloud CX.
- Familiarity with digital-experience solutions, customer-journey mapping, and omnichannel service-delivery platforms.
- Experience working with document-management systems, workflow automation tools, and content-services platforms.
- Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes.
- Proficiency with AI-enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization.
- Experience with process-automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate).
- Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS).
- Understanding of data-modeling concepts, data governance principles, and data-quality frameworks.
- Experience collaborating with cross-functional teams within large, matrixed organizational environments.
- Extensive experience working with Jira or similar work-management and tracking tools.
- Experience working with AWS Cloud services, including data-integration, analytics, and application-development components.
- Strong analytical, communication, and documentation skills, with the ability to convey complex technical information to non-technical audiences.
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EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at
.
Minimum Salary
$ 69,440.00
Maximum Salary
$ 104,160.00
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