Note:
While remote work is allowed, the resources must be available to work on-site in St. Paul, Minnesota, up to 15% of their time as needed to support in-person collaboration.
Responsibilities:
A business process strategist focuses on analyzing, designing, and optimizing business processes to ensure an organization operates efficiently and aligns with its strategic goals.
This role sits at the intersection of process improvement, change management, and business strategy.
Experience and Qualifications:
5 8 years in business process analysis, workflow design, or operational improvement roles.
Proven experience aligning process initiatives with organizational strategy and business goals.
Experience working across multiple departments, mediating competing priorities, and building consensus.
Background in leading process change initiatives, including stakeholder management and adoption strategies.
Familiarity with public sector regulatory requirements, customer expectations, and benchmarks.
Exposure to process automation, ERP systems, CRM platforms, and analytics tools.
Expected tasks and responsibilities:
Evaluate existing business processes to identify inefficiencies, bottlenecks, and gaps.
Gather and analyze data on process performance, costs, and customer satisfaction.
Benchmark current processes against industry standards and best practices.
Develop and redesign processes to improve efficiency, quality, and scalability.
Map workflows and process diagrams (using tools like Visio, Lucidchart, or BPMN software).
Standardize processes across departments where possible.
Work with department heads, team leads, and subject matter experts to understand operational needs.
Facilitate workshops and brainstorming sessions to identify improvement opportunities.
Translate complex process requirements into clear action plans for technical and operational teams.
Develop change management strategies to ensure smooth adoption of new processes.
Create training materials and conduct sessions for employees.
Communicate benefits and impacts of process changes to stakeholders.
Collaborate with IT to ensure process changes are supported by technology solutions.
Evaluate new tools and platforms to improve process efficiency.
Define KPIs and metrics to measure process performance over time.
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