Help Desk Analyst

Description

We are looking for a Help Desk Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will play an essential role in delivering exceptional technical support to end users while supporting the daily operations of the IT Service Desk Team. This opportunity involves assisting with administration, troubleshooting incidents, and maintaining tools and systems to ensure smooth IT services.

Responsibilities:

Deliver prompt and detail-oriented end user support, addressing technical incidents and service requests effectively.

Escalate urgent issues to the appropriate IT teams to ensure timely resolutions.

Collaborate with team members and stakeholders to identify solutions to technical challenges.

Manage endpoint deployment and maintenance for both Apple and Windows devices.

Maintain tools, applications, and systems that support IT end user services.

Monitor current trends in technology and explore innovative solutions to improve IT services.

Communicate clearly and consistently with end users, providing updates and ensuring transparency.

Promote teamwork, diversity, and self-organization within the IT department.

Support continuous improvement initiatives to enhance operational efficiency and user satisfaction.

Build and maintain positive relationships with internal and external customers, ensuring strong collaboration.

Requirements

High school diploma or equivalent is required.

Minimum of 3 years of experience providing technical support for end user computing and networking services.

Strong knowledge of IT Service Management best practices.

Proficiency in Microsoft Windows operating system.

Experience with Active Directory administration.

Ability to manage device deployments and configurations effectively.

Excellent problem-solving skills and a proactive approach to addressing technical challenges.

Strong communication skills and the ability to work collaboratively in a team environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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