Required Salesforce Experience
Client is looking for a Salesforce specialized Systems Analyst with strong hands on and functional expertise, specifically in:
Service Cloud
Field Service Lightning (FSL), including:
o Work Order Management
o Service Appointments
o Dispatcher Console
o Scheduling Policies
o Mobile Workflows
Experience with Flow (including complex and/or guided flows)
These skills are preferred rather than strict requirements, as the manager does not want to narrow the search too much but candidates with this background will be prioritized.
Experience Level
5+ years of Salesforce experience strongly preferred
Certifications
Salesforce certifications are a strong plus
Salesforce Certified Administrator is highly desirable
Systems Analyst Skillset
The candidate must demonstrate strong Systems Analyst fundamentals, including:
Eliciting, analyzing, and documenting business and system requirements
Translating business needs into Salesforce functional requirements
Writing detailed, high quality requirements documentation
Understanding Salesforce functional requirements and configurations
This role requires someone who is deeply specialized in Salesforce, not a generalist systems analyst.
Leadership / Lead Responsibilities
This role functions as a Lead Systems Analyst
Responsibilities include:
o Reviewing the work of other Systems Analysts
o Coaching and mentoring junior or peer Systems Analysts to get them up to speed on the system
Acts as a team lead, even if not formally titled as one
Security & Access (Must Have)
Strong understanding of Salesforce roles, profiles, permission sets, and hierarchy
This is considered a mandatory requirement
Integrations & Technical Skills (Nice to Have)
Experience working on Salesforce integrations is a significant plus
Ability to collaborate across multiple teams, including:
o Product Owner
o Internal Systems Development team
o Salesforce Development team
Strong data analysis skills, including:
o Creating data flow diagrams
o Mapping and documenting data flows
Experience with:
o Oracle databases
o SQL for querying and analytical purposes
Methodology
Familiarity with Agile / Scrum is a plus
Interview Process
Multiple rounds of interviews
All interviews will be panel interviews
Panel may include:
o Hiring Manager
o One additional Systems Analyst or team member
o A representative from the Salesforce Development team
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