Business Process Analyst - (Locals only)

We have the Urgent requirement for Business Process Analyst (Operations & Migration Strategy) at Saint Louis, MO - Long-Term Contract.

Role: Business Process Analyst (Operations & Migration Strategy)
Location: Saint Louis, MO

NOTE: LINKEDIN IS MUST

Job Description

• Collaborate with Operations leaders and frontline staff to thoroughly understand and document current business workflows ("As-Is").
  
• Create high-level visual process maps that capture the complexity of daily operations, dependencies, and hand-offs between teams.
  
• Identify "shadow processes" (workarounds using Excel/Email) that are critical to business function but not formally documented.
  

• Map the Customer Journey to understand how migration activities will impact customer touchpoints.
  
• Work with Ops leadership to extract, refine, and document their Migration Strategy. (e.g., Defining customer communication timelines, operational blackout periods, and support ramp-up plans).
  
• Consolidate disparate strategic ideas into a unified "Operational Migration Playbook" that serves as the single source of truth for the business.
  

• Analyze the gap between current workflows and the future state to identify operational risks (e.g., "Process A cannot function during the migration window").
  
• Help define the "Definition of Ready" for Operations what criteria must be met before the business agrees to migrate?
  

• Experience: 4+ years in Business Analysis, Operations Management, or Management Consulting.
  
• Core Competency: Exceptional documentation skills. You must be able to write clear, professional strategy documents and create clean, readable process flows (Visio, Lucidchart, BPMN).
  
• Business Acumen: Strong understanding of operational drivers (efficiency, customer satisfaction, SLA adherence).