Business Process Analyst (Operations & Migration Strategy)

We are seeking a Business Process Analyst to embed directly within our Operations teams. Your primary objective is to document the current operational landscape and articulate the business-side strategy for our upcoming migration. You will not be acting as an IT liaison; rather, you will be the strategic partner to Operations, ensuring their workflows, customer impacts, and migration strategies are clearly defined, documented, and ready for execution.

Role: Business Process Analyst (Operations & Migration Strategy)

Location : Saint Louis, MO

Department: Operations / Business Transformation

Reports To: Head of Operations Strategy

Must have skills.

1. This role requires a lot of collaboration with IT, Business and Operation leaders and teams.
2. Visio, Lucidchart, BPMN
3. Business Analysis, Operations Management, or Management Consulting.

Key Responsibilities:

1. Operational Discovery & Process Mapping:

• Collaborate with Operations leaders and frontline staff to thoroughly understand and document current business workflows ("As-Is").
• Create high-level visual process maps that capture the complexity of daily operations, dependencies, and hand-offs between teams.
• Identify "shadow processes" (workarounds using Excel/Email) that are critical to business function but not formally documented.

2. Customer & Strategy Documentation:

• Map the Customer Journey to understand how migration activities will impact customer touchpoints.
• Work with Ops leadership to extract, refine, and document their Migration Strategy. (e.g., Defining customer communication timelines, operational blackout periods, and support ramp-up plans).
• Consolidate disparate strategic ideas into a unified "Operational Migration Playbook" that serves as the single source of truth for the business.

3. Impact Analysis & Readiness:

• Analyze the gap between current workflows and the future state to identify operational risks (e.g., "Process A cannot function during the migration window").
• Help define the "Definition of Ready" for Operations what criteria must be met before the business agrees to migrate?

Qualifications:

1. Experience: 4+ years in Business Analysis, Operations Management, or Management Consulting.
2. Core Competency: Exceptional documentation skills. You must be able to write clear, professional strategy documents and create clean, readable process flows (Visio, Lucidchart, BPMN).
3. Business Acumen: Strong understanding of operational drivers (efficiency, customer satisfaction, SLA adherence).
4. Independence: Ability to walk into an ambiguous operational environment, identify key stakeholders, and begin mapping processes with minimal hand-holding