MS Dynamics CRM Developer

Role: MS Dynamics CRM Developer
Location: Towson, MD
Duties and Responsibilities
Serves as a subject matter expert (SME) responsible for the overall design,
architecture, and implementation of the Customer Relationship Management
Tools (CRMs) in Microsoft Dynamics, as well as their integration with other
systems.
Defines the logical, technical, and physical architecture for the Microsoft
Dynamics CRM solution
Develops a ready Customer Relationship Management solution in Microsoft
Dynamics, prioritizing the Department of Economic and Workforce Development.
Directs the day-to-day administration, support, maintenance and monitoring of
the Microsoft Dynamics CRM solution, including customizations and
configurations.
Develops, implements, and trains others to develop in Microsoft Dynamics.
Helps gather and document requirements from non-technical business users.
Uses technical expertise to translate business requirements into effective system
requirements and functional design documents.
Collaborates with business analysts, project managers, and other technical staff
to understand business requirements and translate them into technical solutions.
Assist with any data migration tasks, to and from the Microsoft Dynamics CRM
solution.
Prototypes and demos recommended solutions for users.
Integrates Microsoft Dynamics CRM with third-party applications, databases and
external systems, where necessary.
Provide ongoing technical support and training for end-users.
Perform regular quality assurance and testing to ensure the solution meets the
needs of the end-user.
Assist with the project planning, scheduling and deployment of the new CRM
features.
Minimum Qualifications/Skill Sets

Education: Bachelor s Degree from an accredited college or university in
Engineering, Computer Science, Information Systems, Business or other related
discipline.
7 years of experience in IT industry
3 years of experience as a technical expert in an IT organization
3 years of experience developing in Microsoft Dynamics
Proficiency in Microsoft Dynamics 365 CRM Development and customization
Experience with JavaScript, C#, .NET, and Web Services
Knowledge of Dynamics 365 APIs and SDKs
Understanding of Customer Relationship Management solutions
Experience with SQL, database management and data migration techniques
Strong communication skills and ability to work in a team environment
Problem solving skills
Preferred Qualifications/Skill Sets
Master s Degree in Computer Science, Information Systems, or other related
field or equivalent work experience.
Experience building a CRM solution in Microsoft Dynamics from design through
development (Full Life Cycle)
Strong understanding of CRM data modeling, workflows and user interface
customization
Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power
Apps)
Familiarity with Microsoft SharePoint.