Help Desk Specialist / IT Support Technician
Duration: 12 Months
Location: Miami, FL 33131
Job Summary
· We are looking for a Help Desk Specialist to provide technical support and assistance to
· employees or customers. The ideal candidate will have strong problem-solving skills,
· excellent communication, and the ability to troubleshoot various hardware, software, and
· network issues.
Key Responsibilities
· ✔ Provide Tier 1 & 2 Technical Support
· ● Respond to IT support requests via email, phone, or ticketing system
· ● Diagnose and resolve hardware, software, and network issues
· ● Escalate complex problems to higher-tier IT support when necessary
· ✔ Manage IT Assets & Systems
· ● Install, configure, and update software and hardware
· ● Maintain user accounts, access control, and permissions (Active Directory, Google
· Workspace, etc.)
· ● Ensure proper documentation of technical issues and resolutions
· ✔ Support Cloud & SaaS Applications
· ● Assist users with Office 365, Google Workspace, and other productivity tools
· ● Troubleshoot VPN, remote desktop, and cloud-based applications
· ✔ Security & Compliance
· ● Educate users on best practices for IT security
· ● Support data backup and recovery processes
· ● Monitor and report potential security threats
Required Skills & Qualifications
Education:
Bachelor's degree in IT, Computer Science, or related field (or equivalent
experience)
Language: English & Spanish
Technical Skills:
Experience with Windows, macOS, and Linux troubleshooting
Knowledge of networking (DNS, DHCP, VPN, TCP/IP)
Knowledge of the platforms (AZURE, INTUNE, IVANTI)
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk)
Basic scripting (PowerShell, Bash) is a plus
Soft Skills:
Strong problem-solving and multitasking abilities
Excellent communication skills for non-technical user
Ability to work in a fast-paced environment
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