Salesforce Automation Engineer

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Overview:

We are seeking an experienced Salesforce Automation Engineer who will support our NYS client. This role will be responsible for implementing Salesforce solutions that enable program capabilities such as case management, eligibility, and citizen engagement. The selected candidate will turn architectural blueprints into functional, high performing, and secure applications that meet the agency's needs.

Duties:

• Build automated workflows and business processes using Salesforce tools like Flows, OmniStudio, and custom code.

• Develop case management systems for tracking citizen requests, eligibility, and engagement.

• Integrate Salesforce with other systems using APIs and middleware platforms like MuleSoft.

• Configure Public Sector Solutions to meet New York State agency needs.

• Design data models and security settings to protect sensitive information and ensure proper access.

• Turn technical designs into working applications that meet agency requirements.

• Lead technical teams and provide guidance on Salesforce best practices.

• Monitor and improve system performance to ensure applications run smoothly.

Mandatory Qualifications:

• 7+ years of experience working on complex projects with 2 or more years in a leadership role as an Automation Engineer

• 7+ years of Salesforce development experience using various Salesforce products (e.g. Service Cloud, Data Cloud , CRM/Case Management etc)

• 3+ years of experience in configuring and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC where needed to automate business process and case management processes

• 6 months of experience in integrating Salesforce with other business applications using REST/SOAP APIs, Named Credentials, and middleware (MuleSoft and other API & integration platforms)

• 1 year of experience in Salesforce data model and security model

• 6 months of experience in configuring Salesforce Public Sector Solutions

• 6 months of experience in configuring case management for public sector

• Salesforce Certified Platform Developer certificate

**Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

Our AI tools assist by:

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
  • You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
• All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.