AV/VC Event Coordinator

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking an experienced AV/VC Event Coordinator. The role consists mainly of managing and scheduling AV services globally for our Onsite and Remote Event Technicians. The functions of the role also include assisting in conference setup, and performing troubleshooting remotely. The ideal candidate understands what is needed to run successful events, and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• Oversee planning and coordination of AV event support from large events to small user groups
• Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events
• Clearly communicate technical information about event space technology to internal and external requesters
• Participate in regular weekly meetings to discuss upcoming events and their requirements
• Diagnose infrastructure problems impacting one or many internal platform activities
• Utilize client-provided tools and systems to complete team tasks
• Use chat, voice, and video communication systems to assist event help requests
• Communicate any foreseeable problems to the team manager at the earliest opportunity
• Follow all client-required policies, standards, or safety guidelines

Skills

• Minimum 2 years of relevant working experience in AV/VC event coordination
• Bachelor's degree from an accredited institution preferred
• Excellent critical thinking, problem-solving, and troubleshooting skills
• Strong verbal and written communication skills
• Proficiency with computers and help desk tools, along with strong typing skills
• Demonstrated success in event coordination and project coordination
• Demonstrate positive and professional behavior towards clients and colleagues
• Excellent understanding of signal flow in both audio and video installations
• A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results
• Experience working in a fast-paced and highly cross-functional organization
• Proficiency with any helpdesk support ticket management software
• IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems
• Proficiency in Google Workspace applications (Docs, Sheets, Slides, and Cal)

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Compensation

Estimated Pay Range: The estimated pay range for this position is USD $27.00/Hr. - USD $31.00/Hr. and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.