Help Line Analyst

“NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client’s specified work schedule.

Title: Helpdesk Analyst
Location: Located onsite in Elk Grove, CA
Duration: 3 months + possible extensions
Shift Timings :Elk Grove California onsite 5 days per week shifts vary from 6 to 3, 7 to 4, 8 to 5, 9 to 6 will work either Saturday and Sunday, Friday Saturday off or Sunday Monday off.

Must have : MacOS troubleshooting experience REQUIRED.

JD Details:

• Technical Support, 2+ years, Is Required
• Written Communication, 2-5 years, Is Required
• Mac OS X, 2-5 years, Is Required
• Time Management, 2-5 years, Is Required
• Communication Skill, 2-5 years, Is Required
• Problem Solving, 2-5 years, Is Required
• iOS  2-5 years, Is Required

Additional Preferred skills

•             Cisco CCNA certification

•             CompTIA A+ certification

•             Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change