Researcher_NextGenApp

Role name: Researcher_NextGenApp

Work site: Remote

Collaborate with design and product teams to plan and conduct generative and evaluative user research, including interviews, observations, usability, and concept testing.

Perform end-to-end user research across the full lifecycle study design, recruiting, moderation, analysis, reporting, and stakeholder communication.

Apply both qualitative and quantitative methods to generate actionable insights that improve customer experience, particularly for the ordering app.

Partner with Product Managers and stakeholders to align research with business goals and translate findings into clear, compelling recommendations.

Bring 2+ years of hands-on experience in usability testing, remote and unmoderated testing, survey design, and autonomous work in fast-paced environments.