Service Now CMDB - Purple Drive Technologies LLC - | Dice.com

Purple Drive Technologies LLC

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Service Now CMDB

• Posted 1 day ago • Updated 1 minute ago

Full Time

Part Time

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Job Details

Skills

Decision-making
Management
Auditing
Data Quality
Reporting
Microsoft SCCM
VMware
IT Service Management
Event Management
Workflow
Business Rules
Data Loading
Dashboard
Regulatory Compliance
Computer Networking
Training
IT Operations
Continuous Integration
Data Modeling
Normalization
Scripting
JavaScript
API
Servers
Database
Cloud Computing
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Google Cloud
Configuration Management
Asset Management
ServiceNow
Mapping
ITIL
Configuration Management Database
Soft Skills
Analytical Skill
Documentation
Communication
Collaboration
Attention To Detail

Summary

Job Title: ServiceNow CMDB Analyst / ServiceNow Configuration Manager / ServiceNow CMDB Administrator

Job Overview

The ServiceNow CMDB Specialist is responsible for designing, implementing, maintaining, and improving the Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures accurate configuration data, supports ITSM processes, enhances asset visibility, and enables reliable IT operations and decision-making.

Key Responsibilities

CMDB Management & Governance

Maintain and enhance the ServiceNow CMDB data model (CI classes, attributes, relationships).
Establish and enforce CMDB governance, data quality rules, naming standards, and compliance policies.
Perform regular CMDB health checks, audits, reconciliation, and data quality reporting.

Integration & Discovery

Configure and optimize ServiceNow Discovery and Service Mapping, including MID servers.
Integrate CMDB with third-party systems (e.g., SCCM, JAMF, AWS/Azure, VMware, monitoring tools).
Diagnose discovery failures, credential issues, mapping inaccuracies, and transform map errors.

ITSM/ITOM Alignment

Ensure CMDB supports ITSM processes such as Incident, Change, Problem, and Asset Management.
Work closely with ITOM teams to support Event Management, AIOps, and Service Mapping.

Technical Development

Build and enhance CMDB workflows, business rules, data load processes, and transform maps.
Configure Identification & Reconciliation Engine (IRE) rules and identification strategies.
Develop dashboards and reports to track CMDB health and compliance.

Stakeholder Collaboration

Partner with infrastructure, networking, cloud, and application teams to ensure accurate CI ownership and lifecycle data.
Conduct CMDB training and communicate standards to technical teams.

Required Skills & Qualifications

Strong hands-on experience with ServiceNow CMDB, Discovery, and ITOM modules.
Proficiency with:
- CI classes, data model (CMDB schema)
- Reconciliation/normalization (IRE, data sources)
- Scripting (JavaScript, Glide API)
- Transform maps, import sets
- MID Server configuration and troubleshooting
Understanding of enterprise infrastructure: servers, networks, databases, cloud platforms (AWS/Azure/Google Cloud Platform).
Knowledge of ITIL processes, especially Configuration Management and Asset Management.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)
ServiceNow CMDB Fundamentals / Discovery & Service Mapping certifications
ITIL Foundation certification
Experience with CMDB architecture and large-scale enterprise environments

Soft Skills

Strong analytical and troubleshooting abilities
Excellent documentation and communication skills
Ability to collaborate across multiple teams
Detail-oriented and process-driven mindset

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91018020
Position Id: PDT - 9690-10825-1764685577
Posted 1 day ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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