Job#: 3013902 Job Description: Field Support TechnicianJob SummaryResponsible for delivering world-class field support services across all entities and affiliates. This Tier 2 in-person support role manages customer requests and incident resolution using the IT Service Management suite. Key duties include:
- Acting as an escalation point for unresolved Service Desk tickets.
- Logging, triaging, resolving, and following up on service requests/incidents.
- Supporting PCs, printers, peripherals, and mobile devices.
- Maintaining standard operating systems, software applications, and vendor devices.
Key Attributes: Superior customer service, strong technical skills, willingness to be on-call after hours, and a commitment to continuous learning.
For immediate consideration, please send resume to Sam Wade, Sr. Professional Recruiter ()
Compensation: $25/hr
Schedule: M-F normal business hours
Benefits: Health, dental, vision, 401k, and a weekly pay structure
Primary Responsibilities- Provide Level 1 support with basic to intermediate troubleshooting; meet SLA targets and drive customer satisfaction.
- Coordinate and resolve customer support issues; escalate to SMEs or management when necessary.
- Diagnose and resolve desktop and peripheral issues related to OS security, system access, passwords, and authentication.
- Understand and support network-related activities (IP, DNS).
- Participate in training and cross-training; act as an escalation point for Service Desk.
- Troubleshoot clinical and core applications; perform remote fixes and installations.
- Identify IT security vulnerabilities and threats.
- Contribute to process documentation and workflow standardization.
- Ensure accurate and timely updates in the ITSM ticketing system.
Required Qualifications- High School diploma or GED.
- A+ Certification preferred.
- 1-3 years related work experience, including 2+ years in Service Desk/Field/IT Support for large enterprise environments.
- Moderate knowledge of Windows 10, macOS, iOS, Android, and network fundamentals.
- Solid experience with Citrix, Microsoft infrastructure (Windows, Active Directory, Exchange), and Microsoft O365.
- Familiarity with ITSM systems (ServiceNow or Remedy).
- Advanced technical computer skills for troubleshooting and support.
Preferred Qualifications- Knowledge of Dell, Apple, HP, and Ricoh hardware.
- Experience with Oracle PeopleSoft, Workday, and Epic applications.
Core Competencies- Decision Making: Apply general instructions and practices; recommend solutions for moderate complexity issues.
- Problem Solving: Analyze varied problems using observation and technical knowledge.
- Independence: Set goals and determine methods with broad guidance.
- Communication: Clear written and oral communication in English.
- Teamwork & Customer Service: Collaborate respectfully; deliver professional, service-oriented support.
Physical & Environmental Requirements- Medium work: Lift up to 50 lbs occasionally; frequent walking, standing, bending, and reaching.
- Sensory: Visual clarity, color perception, and ability to monitor equipment.
- Adaptability: Respond to varied tasks and manage priorities independently.
- Minimal exposure to adverse environmental conditions.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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