Job Description Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Shape the future by designing and optimizing business rules that drive smarter strategies and real results.
As a Product Delivery Associate in Business Rules, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. You will collaborate with business and technology partners to design, build, test, implement, and optimize business rules that drive our strategies forward. Your analytical mindset and attention to detail will help ensure our solutions are both effective and adaptable.
Job responsibilities
- Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
- Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements
- Documents blockers and impediments to aid with dependency management and resource availability
- Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
- Designs, builds, tests, implements, and maintains integrated business rule solutions using tools such as IBM Operational Decision Manager (ODM) to support product strategies and objectives.
- Translates business requirements into clear, actionable functional specifications and collaborates with technology teams to deliver high-quality solutions.
- Develops and executes comprehensive unit testing and functional tests to validate business rule changes and ensure defect-free implementation.
- Maintains accurate and up-to-date documentation for business rules, requirements, impact assessments, and test plans.
- Identifies, escalates, and helps resolve defects or issues discovered during testing and peer reviews, proposing effective solutions.
- Analyzes existing strategies and processes to identify opportunities for efficiency, quality, and speed-to-market improvements.
- Builds strong relationships with business partners, IT teams, and stakeholders to ensure alignment and successful delivery of product initiatives.
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
- Exposure to operational management and change readiness workstreams
- Demonstrates exceptional attention to detail and strong analytical thinking in evaluating complex business and technical challenges.
- Adapts quickly to new information and technologies, applying newly acquired knowledge to drive continuous improvement.
- Shows a commitment to ongoing learning and professional development, consistently seeking opportunities to expand expertise and contribute independently.
- Takes initiative in identifying root causes of issues, proposing alternative solutions, and collaborating with peers to implement effective resolutions.
- Maintains a high level of organization and self-motivation, proactively seeking out information to enhance understanding of business and technical processes.
- Communicates clearly and effectively, both verbally and in writing, with the ability to explain complex concepts to diverse audiences.
- Possesses a solid understanding of business requirements management and the software development lifecycle, with proficiency in MS Office tools such as Word, Excel, and SharePoint.
Preferred qualifications, capabilities, and skills
- Emerging knowledge of product release and deployment processes
- Previous collections or credit card industry experience
- Proficiency with SQL, Oracle, SAS or another programming language
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Never miss an opportunity! Create an alert based on the job you applied for.
