Scientific Games:Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position SummaryThis role oversees the operational performance and technical delivery of all online software, file systems, and database applications supporting the Core Gaming Solution. In addition, this position provides leadership and direction to the local Operations team and is accountable for delivering consistent operational excellence to the lottery. This position reports directly to the General Manager.
- Monitor and ensure the performance, availability, and integrity of all online systems; identify, document, and escalate anomalies or incidents to management, corporate, and operations support teams as required.
- Serve as first-tier incident owner, coordinating and managing all necessary internal and external support resources through resolution.
- Provide leadership, direction, and ongoing feedback to the Systems Support team, ensuring effective execution and continuous improvement.
- Act as the primary liaison between Operations, Tech Ops, and Corporate Software Development to ensure test and production environments remain aligned and perform optimally.
- Oversee and manage user acceptance testing (UAT), system testing, and validation of new or enhanced software solutions.
- Plan, coordinate, and manage the testing, scheduling, and deployment of software releases into the production environment, following approved change management practices.
- Define and document requirements for software enhancements and corrections, working closely with Corporate Software Development teams.
- Maintain and manage software change requests using established tools and processes (e.g., RFC process, ClearQuest or equivalent systems).
- Ensure all operational activities, projects, and deliverables are completed on time and in compliance with contractual and regulatory requirements.
- Develop, maintain, and enforce operational procedures, standards, and documentation to support system reliability and consistency.
- Communicate system status, incidents, and operational reporting to the Lottery as required.
- Provide hands-on operational support as needed, including coverage for system support, testing, processing, or staffing gaps.
- Collaborate effectively with all levels of management and communicate technical and operational issues clearly and efficiently.
- Maintain flexibility in work schedule to support operational needs, incident response, and system events.
- Perform additional duties as assigned to support the overall success and reliability of the Operations Department.
QualificationsEducationBachelor's degree in computer science and/or 10 years of related work experience.
Experience and qualification - On Call 24/7 for Operational support
- Bachelor's Degree in Computer Science, IT or related fields
- Excellent organizational and interpersonal skills
- Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports
- Required to maintain company and customer confidentiality
- Ability to develop and maintain positive working relationships
- Ability to communicate with all levels of management
- Must have above-average organizational and interpersonal skills
- Ability to work in a team environment
- Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
- Ability to quickly learn and understand new technologies
- Strong time management skills
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work ConditionsScientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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