Help Desk Technician

Description

Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self motivated and have an engineering mindset. Right now they are looking to fill the mid-day shift which is M-F 2 pm - 11 pm and the night shift which is Sunday-Thursday 10 pm - 7 am. Help Desk - Primary Duties and Responsibilities: Works in close coordination with project managers and field technicians on customer-facing projects. Capture data from projects including check-in/out times, time on site, and validating work completion documentation. Ability to follow project documentation to ensure proper execution of project support requirements. Provide service and troubleshooting support to field techs via phone, chats, and emails. Implement, change, and create processes for different project needs when they arise. Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices Ability to execute and or create programs and scripts. Remotely configure/verify port configurations and network settings. Assist with any other technical needs that we can meet for the teams as they arise. Adhere to all required project safety requirements. Excellent written and verbal communication skills. Exceptional problem-solving skills. Strong attention to detail, organizational, and follow-up skills. Efficiently read and decipher manufacturer instructions. Experience with Network switch programming. IP camera programming experience. Perform any other duties not specifically stated herein, but which your supervisor may assign. Operational knowledge of Virtual Desktop Infrastructure (VDI) Operational knowledge of switch configuration and programming. Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Skills

Help desk support, Troubleshooting, Customer service, network troubleshooting

Top Skills Details

Help desk support,Troubleshooting,Customer service,network troubleshooting

Additional Skills & Qualifications

Help Desk - Primary Duties and Responsibilities: Works in close coordination with project managers and field technicians on customer-facing projects. Capture data from projects including check-in/out times, time on site, and validating work completion documentation. Ability to follow project documentation to ensure proper execution of project support requirements. Provide service and troubleshooting support to field techs via phone, chats, and emails. Implement, change, and create processes for different project needs when they arise. Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS. Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices Ability to execute and or create programs and scripts. Remotely configure/verify port configurations and network settings. Assist with any other technical needs that we can meet for the teams as they arise. Adhere to all required project safety requirements. Excellent written and verbal communication skills. Exceptional problem-solving skills. Strong attention to detail, organizational, and follow-up skills. Efficiently read and decipher manufacturer instructions. Experience with Network switch programming. IP camera programming experience. Perform any other duties not specifically stated herein, but which your supervisor may assign. Operational knowledge of Virtual Desktop Infrastructure (VDI) Operational knowledge of switch configuration and programming. Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV. Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Lowell, AR.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lowell,AR.
Application Deadline
This position is anticipated to close on Feb 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.