- Job Title: CRM Manager
Qualifications Required:
5-10 years of experience in CRM, lifecycle marketing, or retention marketing.
2+ years of people management experience, including direct management of coordinators or specialists.
Proven experience planning and executing CRM programs across both domestic and international markets.
Strong understanding of CRM channels and platforms (e.g., email, push, in-app).
Excellent organizational, communication, and stakeholder management skills.
Preferred
Experience working in a global or multi-market organization.
Familiarity with CRM platforms and marketing automation tools.
Data-driven mindset with experience analyzing campaign performance.
Ability to operate effectively in fast-paced, high-volume environments.
Success Metrics
On-time and high-quality CRM execution across all markets.
Strong team performance, engagement, and development.
Increased campaign effectiveness through market-relevant planning.
Reduced execution risk through strong coverage and operational rigor.
Mandatory Skills : Benefits Management, Project Planning, Project Governance
- Job Title: CRM Coordinator
Required Skills & Qualifications:
Strong organizational skills with attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
Strong communication and collaboration skills
Comfort working with vendors and cross-functional partners
Preferred Qualifications
3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
Basic reporting or analytics experience
Mandatory Skills: Salesforce Marketing Cloud Campaign Operations
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