Location: 29 Gallatin Pl, Brooklyn, NY 11201
Duration: 5+ Years
Senior Collection Representative
The Senior Representative assists the supervisor in managing the functions of the Collection Unit and is responsible for all representative functions.
Responsibilities:
Collection calls with diligent follow-up skills
Notifying customers of delinquent status and utilizing established solutions to obtain payments
Follow established standard operating procedures for call flow and collections practices
Explain to respondents of tickets the impact of tickets remaining unpaid
Exceed required call goals for call volume, right-party contacts, and money collected
Navigate software, email, dialer softphone, and desk phone
Perform other duties as assigned
Qualifications:
Excellent customer service experience - Patience and ability to manage irate callers and stress
Proven experience as a collection specialist or call center specialist
Ability to manage a high call volume
Navigate MS Mail, MTA software, excel, and Avaya Dialer system
Familiarity with the laws related to debt collection practices (e.g., FDCPA)
Comfortable working with targets and goals
Skilled in negotiation
Problem-solving skills
Self-starter, self-motivated
High moral character and good attendance record
Basic knowledge of the transit system rules and regulations
Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications
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