Payment Support Representative Call Center

Role: Payment Support Representative   Call Center  
Location:  
Working Hours: Monday to Friday ( 8 AM to 5 PM )  
  
Job Summary: Performs administrative and office support work within the Payment Processing Unit. The Payment Representative handles all payments received by mail and walk-in payment.
 
 
Responsibilities:

• Perform daily support functions such as handling cash, entering payments, researching payment claims, drafting and/or finalizing correspondence, and staff support.

• Provide quality service and support for internal and external customers.

• Customer interactions, phone calls, and data entry

• Manage and maintain accurate records.

• Prepare end-of-the-day reconciliation reports to review the accuracy of payment entries.

• Payment Representatives handle all payment claims.

• Resolves credit balances on the database through system adjustments and/or refunds.

• Payment Representatives also assist in other areas of the Payment Unit to complete the following:

• Refunds and adjustments are prepared for processing.

• Refund checks are issued for overpayments made on NOVs.

• Unidentified payments and NOVs not updated on the TABIS system are researched.

• Payment claims are thoroughly reviewed, and the respondent is informed of the results.

 
 Qualifications:

• Great customer service skills

• Professional and detail-oriented

• Excellent problem-solving skills

• Ability to work quickly and accurately, and under stringer requirements.

• Ability to multi-task

• Demonstrated abilities to gather, assess, and assimilate complex information and create user-friendly messaging.

• Ability to work in a fast-paced, changing environment.

• Basic knowledge of the Transit System rules and regulations.

• Knowledge/use of Microsoft Word & Excel; experience using web-based tools and general digital communications application