Payments Support Representative

Payment Representative

Brooklyn, NY - Onsite, Mon - Fri

3+ Years contract

Payment Representative Job Summary: Performs administrative and office support work within the Payment Processing Unit.
The Payment Representative handles all payments received by mail and walk-in payment.
Responsibilities:
Perform daily support functions such as handling cash, entering payments, researching payment claims, drafting and/or finalizing correspondence, and staff support
Provide quality service and support for internal and external customers.
Customer interactions, phone calls, and data entry
Manage and maintain accurate records
Prepare end of the day reconciliation reports to review the accuracy of payment entries
Payment Representatives handle all payment claims
Resolves credit balances on database through system adjustments and/or refunds.
Payment Representatives also assist in other areas of the Payment Unit to complete the following:
o Refunds and adjustments are prepared for processing
o Refund checks are issued for overpayments made on NOVs
o Unidentified payments and NOVs not updated on TABIS system are researched
o Payment claims are thoroughly reviewed and the respondent is informed of the results
Qualifications:
Great customer service skills
Professional and detail-oriented
Excellent problem-solving skills
Ability to work quickly and accurately, and under stringer requirements
Ability to multi-task
Demonstrated abilities to gather, assess, and assimilate complex information and create user-friendly messaging
Ability to work in a fast-paced, changing environment
Basic knowledge of the Transit System rules and regulations
Knowledge/use of Microsoft Word & Excel; experience using web-based tools and general digital communications applications