Position : Inquiry Representative Client : PruTech [ MTA NYC ] Location : Brooklyn, NY 11201 Duration : 3+ Years
Mandatory Onsite from Day 1.
Location: 29 Gallatin Pl, Brooklyn, NY 11201 Hours of Operations: 8am 5p EST Monday Friday
Job Description:
Inquiry Representative
The Inquiry Representative performs administrative and office support work within the Inquiry Unit. Responsibilities:
The Inquiry Representative handles all Customer Service received by telephone, mail and walk-ins Perform daily support functions such customer service, phone calls, data entry and staff support Send correspondence to the respondents regarding general information needed for resolution of claims and inform the respondent of his/her current violation status Scan and upload appropriate documents into the database Provide quality service and support for customers Manage and maintain accurate records Qualifications: Excellent customer service skills Professional and detail-oriented Excellent problem-solving skills Able to multitask Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging Able to work in a fast-paced environment Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications
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