RR Desktop Support

Description

Technical Support & Device Management: Perform computer imaging, upgrades, and deployment of PCs and printers. Configure and support Wyse terminals. Set up and configure mobile devices, including iPhones and iPads. Install and support clinical software applications. Implement, install, maintain, and support end-user infrastructure equipment and software, including PDAs, Mac and PC workstations, printers, LAN-connected devices, AV systems, video conferencing, and telephony. Troubleshoot and resolve common hardware and software issues across supported systems. Conduct proactive diagnostic checks to ensure device performance and security compliance. Perform regular checkpoint rounds to ensure all equipment is fully operational. Maintain proper wire management, including before-and-after documentation. Customer Service & Communication: Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, service-oriented manner. Provide one-on-one training and guidance on hardware, software, and standard procedures. Deliver exceptional customer service across all organizational levels with a solution-first attitude. Follow established communication standards to ensure alignment with MCIT messaging. Serve as a technical resource and provide recommendations on hardware and software acquisitions. Operational Support & Documentation: Ensure all electronic and physical security policies for computers, data, and IT infrastructure are followed. Create and maintain documentation, including problem resolutions, configuration guidelines, and end-user instructions. Monitor assigned queues in the Front Range ticketing system, record real-time journal entries, and close tickets within service-level expectations. Meet daily ticket resolution targets and monthly performance goals, including the use of mobile tools for on-site support. Complete all administrative tasks in a timely manner, such as Innotas updates, journal entries, and use of standard email templates. Projects & Improvements: Participate in planning and implementing small projects or department-specific initiatives. Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks. Strive to reduce mean time to resolution while maintaining quality and consistency of support.

Skills

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Technical support, Office 365, Deployment, Hardware, Imaging, O365, Ticketing system, Outlook, Microsoft office

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Active directory,Windows,Customer service,Technical support,Office 365,Deployment

Additional Skills & Qualifications

The shift will be 35 hours a week Tuesday through Saturday.. Second Shift time 4:00 PM to 12:00 AM. Healthcare experience is a huge plus. A+ Certification is a plus.

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of Mineola, NY.
Pay and Benefits
The pay range for this position is $24.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mineola,NY.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.