Description & Requirements Maximus is seeking a Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support of assigned site and remote offices. Provide accurate and creative solutions to user problems of a moderate and complex nature.
The Help Desk Technician II contributes to team success by sharing knowledge and experience verbally and through documentation of knowledge to team knowledgebase. The Technician serves a Subject Matter Expert on Desktop Support processes / Laptop processes and makes suggestions to improve the teams' processes and procedures.
Essential Duties and Responsibilities:
- Identify, research, and resolve technical issues for local and remote staff.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Conduct routine equipment servicing out in the field.
- Perform on-site activities, related to installation, repair, management, and maintenance.
- Assist with onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.
- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Assist in tracking and completing tickets pertaining to application, network, and system issues.
- Administer user accounts and permissions to various application, as well as client software.
- Serve as technical liaison between program staff and IT.
Job Specific Duties and Responsibilities:-Resolve IT help desk tickets, inventory tracking, computer imaging, installing encryption software, and prepping laptops printers, scanners, and other PC peripherals and related hardware, as well as remote access devices for end users.
-Install and support all Microsoft Office products and other various software
-Provide trouble shooting support on: Windows 7/10 operating systems, remote desktop support, VPN, password resets, printing, shared drives, email, mobile, and chat
-Apply required upgrades and patches to project workstations.
-Track computer hardware and software license, complete and submit inventory forms
-Provide remote support and resolve issues for users whom may be at remote offices or home office users
-Coordinate end-user access to systems, create user accounts, grant access to printers, share drives, VPN, encryption, or disable user accounts
-Provide assistance to staff in a resourceful polite manner while, exhibiting an excellent customer service attitude.
-Perform basic network trouble shooting tests to verify connectivity to systems
-Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository
-Work within the team framework created by management and work with team members on assigned projects
-Performs all other duties as assigned by management
Minimum Requirements
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements: -High School Diploma or (GED) required
-Associates Degree or above, in a related field, preferred
-2-3 years experience in a technical help-desk role and/or hands on troubleshooting role required
-Basic to moderate knowledge of Microsoft Windows XP, 7 and 8 or above.
-Basic knowledge of Microsoft Office suite 03, 07, 10
-Moderate knowledge of Outlook 03, 07, 10
-Basic to Moderate trouble shooting skills
-Basic understanding of Networked printers
-Ability to lift up to 50 pounds
-Moderate to Advanced customer service skills
-Strong verbal and writing skills
-Must be able to effectively multi-task
-Moderate to Advanced ability to convey technical information to non-technical users both verbally and in writing
-Team Player / Work within a team framework and structure
-Uphold and enforce company, enterprise and team policies and procedures
#techjobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at
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Minimum Salary
$ 20.04
Maximum Salary
$ 30.06
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