Reliability Program Specialist

Job Title: Reliability Program Specialist
Location Cupertino, CA
Fulltime Direct Hire

Strong exp working on Keynote and Numbers is mandatory.

1) Background & Goal

Apple Reliability teams (Retail and Beats) are supporting a large portfolio of hardware programs. To increase execution clarity and crossteam alignment, we will add Reliability Program Specialists (DRIs) who will coordinate schedules across many concurrent programs (~30), communicate updates via Keynote, and convert small data sets into clear decisionready visuals. Technical reliability depth is helpful but not the first filter; the emphasis is breadth, orchestration, and communication to cross functional Apple teams.

2) Role Summary

The Reliability Program Specialist (RPS) is a programcoordination DRI embedded with Retail REL (and parallel roles for Beats REL). The RPS will:

• Own scheduling & integration tables across multiple programs and DRIs.
• Create executiveready Keynote decks to communicate status, risks, and asks to partner teams.
• Analyze small datasets (hundreds of rows) to produce plots/curves and tell the story (trends, conclusions, recommendations). The group uses JUMP to handle data.
• Facilitate crossfunctional alignment with RE/PD/SQE/vendor partners across the globe including China.
• Provide light reliability support (terminology, DOE/FMEA awareness) while deferring deep FA or lab execution to engineering owners.

3) Scope of Work

1. A) Program Orchestration

• Build & maintain master schedules for assigned programs; update integration tables daily/weekly.
• Track dependencies, risks, and decision points; drive followups across DRIs.
• Maintain a single source of truth for status, highlighting critical path items and upcoming gates.

1. B) Communication & Keynote

• Author Keynote presentations used for communication beyond the immediate team (exec reviews, partner readouts).
• Standardize slide templates: objectives, schedule, status, risks, mitigations, asks.
• Publish polished updates that enable quick comprehension by nonspecialists.

1. C) Data Storytelling (ExcelLevel)

• Receive small datasets (e.g., 1 3 spreadsheets with a few hundred data points each).
• Plot curves and charts, highlight trends/anomalies, and summarize conclusions or make it easy for stakeholders to do so.
• No dashboard development or advanced coding required; clarity > complexity.

1. D) CrossFunctional Alignment

• Coordinate with RE, PD, SQE, vendors and other DRIs to ensure who/what/when is understood and committed.
• Keep meeting notes actionable; convert decisions into schedule updates and clear next steps.

1. E) Light Reliability Support (as needed)

• Understand the basics of reliability test planning and standards and help package information from engineering owners into consumable summaries.
• Deep FA methods (Xray/SEM/FTIR, etc.) remain with engineers; the RPS does not own lab execution.

4) Deliverables

• Weekly Keynote status decks per portfolio (Retail/Beats): schedule, risks, data charts, actions.
• Integration table (maintained): ownership, milestones, dependencies, dates.
• Excel charts & brief analyses translating small datasets into simple visuals and narratives.
• Risk & action logs (traceable closures, clear DRIs).
• Lessons Learned page for recurring coordination issues (optional).

5) Skills & Qualifications

Musthave

• Demonstrated program coordination across multiple concurrent efforts.
• Keynote proficiency (or equivalent) for executiveready storytelling.
• Excel comfort (charting, basic functions, plotting curves) and data narration.
• Strong written & verbal communication; stakeholder management; attention to detail.
• Engineering background preferred (Mechanical/Electrical/Materials) for context; reliability can be taught on the job.

Nicetohave

• Familiarity with DOE/FMEA and common reliability vocabulary/standards (JEDEC/ASTM).
• Experience coordinating with vendors and lab logistics (calibration, readiness).

Not required

• Coding or advanced data science; dashboard development.
• Deep failure analysis ownership (SEM/Xray/FTIR) or heavy lab execution.

6) Tools & Systems

• Keynote (primary deliverable format).
• Excel (data preparation and charting).
• Apple standard tracking (e.g., Jira/issue trackers) for requests and followups.

7) Success Metrics

• Ontime schedules and integration table accuracy for assigned programs.
• Quality of Keynotes (clarity, completeness, actionable storytelling).
• Data hygiene & insightfulness of Excel charts (accuracy, usefulness).
• Stakeholder satisfaction (RE/PD/SQE/vendor partners).
• Risk/action closure rate within agreed SLAs.

8) Risks & Mitigations

• Risk: Program overload beyond manageable breadth. Mitigation: Stage rampup; cap active programs; weekly load review with manager.
• Risk: Ambiguity in upstream requirements. Mitigation: Standardize intake templates; enforce DRI ownership on actions.
• Risk: Data inconsistency. Mitigation: Lightweight data checks; versioned files; link sources in slides.

9) Travel & Safety

• Travel: None expected.
• Follow Apple s documentation, test, and safety standards when interacting with lab teams.