Desktop Support Technician II

Description

We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry.

Title: IT Support Specialist

Location: Irving, Tx

Pay: $25-30 per hour

Duration: 6 Month Contract to Hire

Responsibilities:

Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation.

Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests.

Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors.

Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue.

Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements.

Assist with facility moves and ensure all equipment is set up correctly under supervision.

Ensure compliance with company policies and regulations, escalating concerns when necessary.

Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently.

Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues.

Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions.

Requirements

Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues.
Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments.
Basic understanding of network connectivity and infrastructure.
Ability to learn and utilize company-specific applications and technologies effectively.
General knowledge of business processes, allowing prioritization of critical user areas or applications.
Strong communication skills to manage client interactions, especially during stressful or unclear situations.
Familiarity with PC desktops, workstations, Active Directory, and Windows 10.
Experience with desktop imaging and hardware troubleshooting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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