Help Desk Analyst III

Description

We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment.

Title: HelpDesk III

Location: Framers Branch, Tx

Pay: $30-40 per hour

Duration: 6 Month Contract to hire

Responsibilities:

Deliver expert-level technical support for escalated issues across hardware, software, and network systems.

Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.

Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.

Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.

Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.

Troubleshoot and analyze issues using advanced techniques and tools.

Support Microsoft licensing and ensure compliance across systems.

Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.

Assist with technology rollouts and AV system projects as needed.

Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.

Requirements

At least five years of recent experience in IT support roles handling infrastructure, systems, and applications.
Proficiency with Active Directory, Microsoft Windows 10, and basic troubleshooting techniques.
Hands-on experience with Intune and Multi-Factor Authentication systems.
Familiarity with service desk ticket management and resolution processes.
Strong understanding of Microsoft Windows environments and licensing.
Ability to multitask and adapt to changing priorities effectively.
Excellent communication skills, both written and verbal, for technical and non-technical audiences.
Preferred certifications include CompTIA Network+, Microsoft Certified: Azure Fundamentals, or equivalent qualifications.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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