IT Assistant

Description

We're seeking a motivated IT Assistant to join our client's team in Des Moines, Iowa. This contract-to-hire role is a great opportunity for someone who enjoys solving technical problems, supporting end users, and being hands-on with day-to-day IT operations. In this role, you'll play an important part in keeping systems running smoothly and providing a great technology experience across the organization.

100% ONSITE IN DES MOINES


Responsibilities:

Provide frontline technical support by diagnosing and resolving hardware, software, and basic network issues

Set up, configure, and deploy new workstations, laptops, devices, and peripherals

Respond to and resolve service desk tickets in a timely and customer-focused manner

Document issues, resolutions, and procedures within the IT knowledge base

Support system updates, upgrades, and technology migrations in partnership with the IT team

Assist with Active Directory tasks, including user account creation, updates, and access management

Monitor and help maintain endpoint security using tools such as Microsoft Intune

Support Microsoft Windows 10 and Microsoft 365 applications

Track, manage, and maintain accurate inventory of IT hardware and assets

Deliver friendly, reliable, and attentive support to employees at all levels

Requirements

Minimum of 2-3 years of experience in an IT support or help desk role.
Proficiency in troubleshooting Windows operating systems and basic network issues.
Familiarity with Active Directory and Microsoft Office 365.
Knowledge of tools like Windows Intune for device and security management.
Strong communication skills and ability to deliver exceptional customer service.
Proven ability to manage service desk tickets efficiently.
Detail-oriented with excellent problem-solving capabilities.
Ability to work both independently and collaboratively within a team.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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