IT Support | Desktop | Hardware Technician

Description

We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.

Responsibilities:
Address and resolve service desk tickets related to printing, login issues, and screen problems.
Configure and manage telephony systems, Active Directory, Azure AD, and Office 365.
Utilize tools like Entra and Intune for monitoring and deployment tasks.
Provide support for Windows desktop systems and server environments.
Manage virtualization systems such as Hyper-V and perform routine system maintenance.
Assign security-related tasks and escalate issues when necessary.
Perform backups and system reboots to ensure data integrity.
Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability.
Maintain and optimize desktop hardware and imaging processes.
Assist with SQL Server management as needed to support business operations.

Requirements

Minimum of 2 years of experience in IT support or a related field.
Proficiency with Active Directory and Windows 10.
Hands-on experience with desktop deployment, imaging, and hardware troubleshooting.
Familiarity with Cisco Catalyst switches and Fortinet firewalls.
Strong knowledge of Azure AD Connect and Intune.
Ability to handle telephony systems and computer telephony integration.
Experience with virtualization tools such as Hyper-V.
Solid understanding of backup processes and security protocols.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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