Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Chippewa Falls, Wisconsin. This contract-to-permanent position involves providing technical assistance and troubleshooting for both office and manufacturing environments. The role requires a strong understanding of hardware and software systems, as well as excellent problem-solving abilities.

Responsibilities:
Deliver onsite technical support to ensure seamless operation of desktops, printers, and standalone computers in manufacturing and office settings.
Diagnose and resolve hardware and software issues related to Windows operating systems, macOS, and basic Linux/Unix systems.
Administer and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.
Utilize remote support tools, such as Bomgar or Remote Desktop, to assist with offsite troubleshooting.
Manage and address tickets within service management tools like ServiceDesk Plus or ServiceNow.
Perform basic network troubleshooting to address connectivity issues.
Handle imaging and configuration of desktop workstations to meet user needs.
Ensure optimal performance of business-critical systems and enterprise applications.
Collaborate with teams to maintain organizational standards and improve system functionality.
Provide exceptional customer service while addressing technical challenges.

Requirements

Proficiency in Windows 10/11 and advanced knowledge of desktop imaging.
Experience with Active Directory and desktop hardware troubleshooting.
Familiarity with Microsoft Office Suite and enterprise-level applications.
Knowledge of ticketing systems such as ServiceDesk Plus or ServiceNow.
Ability to perform basic network and hardware troubleshooting.
Strong organizational skills and attention to detail.
Customer service skills to effectively support end users.
Understanding of remote support tools and their application in troubleshooting scenarios.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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