Help Desk Analyst

Description

We are looking for a skilled Help Desk Analyst to provide technical support and assistance to customers encountering issues with software, hardware, or computer systems. Your expertise will be essential in diagnosing problems, offering solutions, and ensuring customer satisfaction through effective communication and technical proficiency.

Responsibilities:

Train team members on diagnostic techniques and troubleshooting methods to enhance technical knowledge.

Create, update, and refine training manuals and knowledge articles for software and hardware systems.

Identify and resolve system errors through detailed analysis and technical expertise.

Maintain regular communication with customers to ensure issues are fully resolved and satisfaction is achieved.

Install, update, and configure software to address technical problems and improve system functionality.

Utilize remote access tools to diagnose and fix software or hardware issues efficiently.

Collaborate with other departments to align technical solutions with customer needs.

Document and track issues using ServiceNow to streamline resolution processes.

Provide timely responses to customer inquiries and offer guidance on system usage.

Evaluate and recommend improvements for technical support processes to enhance service delivery.

Requirements

Advanced proficiency in Microsoft applications and tools.
Experience working with ServiceNow or similar IT service management platforms.
Strong analytical skills to troubleshoot and resolve technical problems effectively.
Demonstrated ability to communicate complex technical information clearly and concisely.
Solid understanding of PC hardware, software, and network systems.
Proven ability to deliver excellent customer service and build positive relationships.
Strong written communication skills for creating and updating documentation.
Educational background or certifications in computer repairs and troubleshooting.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.