Customer Account Manager (Aerospace)

Job Overview:

The Customer Account Manager (CAM) owns the commercial relationship with assigned Original Equipment Manufacturer (OEM) customers (commercial and defense customers, as assigned) with emphasis on meeting annual revenue and profit targets while mitigating risk and liability. The CAM owns and drives the entire sustaining commercial lifecycle with assigned customers and has a focus on top and bottom-line growth.

The CAM position requires a strong business acumen, leadership and problem-solving skills working with large, cross-functional teams to ensure that the requirements of the business, contracts and customers are being met.

• Leads development of profitable business proposals and manages CA&E approval through the business committee process.
• Executes pricing strategies and plans which maximize value of CA&E products and services.
• Become a subject matter expert of the assigned customer contracts and, in conjunction with CA&E Contract team, lead successful negotiations of terms and conditions, major contract changes, and resolution of contractual disputes which may include government contracts, as assigned.
• Leverages exceptional presentation and communication skills? to effectively propose and present strategies to execute CA&E targeted goals and objectives to large, cross functional teams including senior leadership.
• Manages and coordinate escalation and resolution of issues.
• Demonstrated ability to comprehend complex technical and commercial details in order to communicate customers’ needs and requirements.
• Understands and manages information flow related to specific customer and/or market demand.
• Develops knowledge of the Sales and Operation Planning (S&OP) and systems at CA&E to support the detailed forecasting, demand management and contract compliance
• Establishes close relationships and linkages with appropriate levels of customer purchasing, technical, and program management personnel. Must be able to influence the outcome of quotations and proposals and collect useful competitive information.
• Establishes close linkages with CA&E manufacturing, supply chain, business development, sales, quality, and technical support teams.

Minimum Qualifications:

• Experience: 5+ years of experience in business management, program management, sales business development in an Aerospace or Defense environment
• Knowledge: Experience in the Aerospace or Defense Industries
• Skills:
• Data driven with strong analytical skills and business acumen
• Demonstrated ability to manage large, complex contracts and proposals
• Demonstrated success negotiating and responding to government contracting proposals as well as terms and conditions, as required
• Strong proficiency with Microsoft Office applications
• Education/Certification: BA or BS degree required. Preferred in Business Management/Administration or relevant field of study.  MBA preferred.
• Eligibility Requirement:  This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).