Junior Case Coordinator (Mediation)

Software Guidance & Assistance, Inc., (SGA), is searching for a Junior Case Coordinator (Mediation) for a hybrid contract assignment with one of our premier Regulatory clients in New York, NY.

This role is hybrid (3 days/week onsite in any of the FINRA offices in Washington DC, Boca Raton, New York, Chicago or Los Angeles) - 4 month Contract (Maternity Leave Coverage)

This position requires skilled administrative work and is active in supporting and executing job functions in all phases of the mediation process. This entails assisting and supporting the solicitation efforts for parties to mediate, mediator selection, mediation scheduling/securing location, mediation administration, and mediation case disposition.

Responsibilities :
Monitors and assists with all virtual mediation sessions and breakout rooms and provides tutorial sessions to mediators and parties, as needed.
Maintains mediation files from case creation to closure in accordance with established procedures. Reviews appropriate reports to ensure docket is current and running efficiently and update letters and correspondence as needed. Responds to mediation inquiries and answers general and more complex questions with limited assistance.
Generates and consolidates mediator lists, appoints mediators; secures locations and participant availability for scheduling purposes, schedule the in-person or virtual mediation and generates corresponding letters; and assists with administering the straight-in mediation case docket, including analyzing requests and relevant documentation and determines next steps.
Prepares first level financial review with appropriate analysis of cases, including proper assessment of party fees, mediator payment and associated documentation.
Provides administrative support for special projects and initiatives, including marketing campaigns, responding to parties' interest in mediation and solicitating arbitration cases; and trains and offers guidance to staff as needed on issues of moderate complexity.

Requirements:
High School and four (4) years of related experience or equivalent combination of education and experience. Bachelor's degree preferred.
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
Excellent organizational ability, interpersonal skills, and written and verbal communications skills.
Preferably have experience and is skilled in providing quality customer service.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.