Join Our Team
Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.
If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!
Title
Computer Operations Manager (Infrastructure) (On-site)
Primary Responsibilities
* Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
* Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
* Develop and implement IT service management processes: incident, problem, change, and request management.
* Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
* Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
* Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
* Responsible for reading and following the Department s Procedures and Policies.
* Responsible for understanding and enforcing the Department s Policies and Procedures.
* Responsible for documenting solutions to Technology issues.
* Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
* Perform other related duties as assigned.
* Ability to lift up to 50 lbs.
* Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
Required Skills and Experience
* Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support.
Scope of Work
* Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
* Ensure operational support coverage and adherence to service level agreements (SLAs).
* Monitor system performance and availability, ensuring timely resolution of issues.
* Develop, implement, and maintain operational standards, procedures, and best practices.
* Ensure compliance with internal policies, industry standards, and regulatory requirements.
* Plan and manage the integration and support of new technologies into the client environment.
* Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
* Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
* Conduct performance evaluations, training, and succession planning.
* Provide input on business continuity planning and disaster recovery strategies.
* Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
* Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
* Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between client locations required 25% - 40%.
Education
* Bachelor s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Location
Celebration, FL
Duration
Long-Term
Why Kyra?
Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.
Background & References
Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.
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