Senior Salesforce Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Experience: Minimum 5 years of relevant Salesforce development experience
Specialization: Service Cloud, Integrations, DevOps

Role Overview

We are seeking a highly skilled Senior Salesforce Developer to design, develop, and implement scalable solutions on the Salesforce platform, with a strong focus on Service Cloud. The ideal candidate will have extensive experience in Salesforce customization, integrations, and DevOps practices, ensuring high-quality delivery and alignment with business objectives.

Key Responsibilities

• Solution Design & Development Design and implement complex Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. Configure and customize Service Cloud features including case management, knowledge base, Omni-Channel, and service console.
• Integration Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs, middleware tools (e.g., MuleSoft, Dell Boomi), and platform events.
• DevOps & Deployment Implement CI/CD pipelines for Salesforce using tools like Gearset, Copado, or Azure DevOps. Manage version control (Git) and automated deployments across multiple environments.
• Performance & Quality Conduct code reviews, unit testing, and ensure adherence to Salesforce best practices. Optimize system performance and troubleshoot complex issues.
• Collaboration Work closely with business analysts, architects, and QA teams to translate requirements into technical solutions. Mentor junior developers and contribute to technical documentation.

Required Skills & Qualifications

• Salesforce Expertise Minimum 5 years of hands-on experience in Salesforce development. Strong knowledge of Service Cloud configuration and customization.
• Technical Skills Proficiency in Apex, LWC, Visualforce, SOQL/SOSL. Experience with Salesforce APIs and integration patterns.
• DevOps Hands-on experience with CI/CD tools, Git, and automated deployment strategies.
• Certifications (Preferred) Salesforce Platform Developer II Salesforce Service Cloud Consultant
• Soft Skills Strong problem-solving abilities, communication skills, and ability to work in an agile environment.

Nice-to-Have

• Experience with Salesforce Shield, Einstein Bots, or Field Service Lightning.
• Familiarity with Agile/Scrum methodologies.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.