This full-time, Field Technician role is based in Lockport, IL with a hybrid schedule, working for our client-a 30-year-old, family-oriented tech services company known for delivering expert outsourced IT, security, and communications solutions. As part of their Information Technology department, you'll work hands-on with a wide range of technologies including PCs, servers, networking equipment, Microsoft systems, and IP-based communications/security systems.
Here's your chance to join a growing, tight-knit team that values ownership, action, and grit. You'll be out in the field and behind the screen, solving real problems for real clients with the support of an experienced team of Level 1, 2, and Escalation Techs. Whether you're installing radios, supporting IT infrastructure, or mentoring junior techs, every day brings something new. If you're someone who thrives on troubleshooting, collaboration, and taking initiative, this role offers a unique blend of fieldwork, career development, and work-life balance-plus benefits like flex vacation, a company vehicle, and ongoing certification opportunities.
Required Skills & Experience Minimum 1 year in an MSP or corporate IT environment
Proven experience with PCs, laptops, servers, routers, and firewalls
Microsoft Server & Workstation OS (Windows 7-11)
Office 365, Microsoft Azure
Hardware/software troubleshooting (Layers 1, 2, and 3)
Experience installing and supporting wireless communications or security systems
Networking skills (routers, switches, IP-based systems)
Valid driver's license and ability to lift up to 50 lbs
Strong communication and teamwork skills
Desired Skills & Experience Certifications in networking, Motorola, RF, or security systems
Experience with Adobe, QuickBooks, or industry-specific tech support
Familiarity with radios, IP-based security systems, or access control
Leadership and mentoring abilities
Hands-on testing proficiency and willingness to undergo drug screening
What You Will Be Doing Tech Breakdown 40% Field Installation & Troubleshooting
35% Remote Support & System Configuration
25% Team Collaboration & Customer Support
Daily Responsibilities 35% Conduct on-site client appointments for installation and service
30% Work tickets remotely and resolve IT/network issues
20% Collaborate with internal teams and coordinate solutions
15% Train clients or teammates and maintain detailed service record
The Offer You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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