Technology Platform Manager- Sales Automation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ;br>
Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
Scientific/Technology

All Job Posting Locations:
Jacksonville, Florida, United States of America, New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

This role entails regional responsibilities for North America, leading and executing pivotal business technology projects on and around our CRM platform. Supporting sales, marketing and digital, in this leadership role, you will oversee all aspects of our CRM platform, including driving projects from conception to completion, establishing and managing a development team, ensuring technical solutions address business challenges with measurable outcomes and metrics, creating and implementing a cohesive technical roadmap aligned with key business priorities on the CRM platform. Additionally, you'll be responsible for presenting and aligning leaders on business and technology strategies, managing licenses, financials, and metrics, consulting and collaborating with various technology teams on project execution, overseeing design governance and reliability, and leading development teams to deliver innovative solutions that enhance user experience and achieve desired goals. The TPM will also collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform.

The Technology Platform Manager, CRM will:

• Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to ensure localization of the global MedTech implementation.

• Establish and nurture relationships up and down the chain both withing business and technology teams in the region and globally where necessary.
• Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs).
• Translate business strategy to technology solutions and articulately and effectively communicate the strategy and vision across the organization.
• Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards.
• Conduct experiments to test the real-world success of proposed solutions.
• Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities.
• Lead teams and deliver projects aligned to the platform's vision, goals and encouraged outcomes. Define and ensure adherence to J&J processes and standards.
• Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards.

Qualifications:

• A minimum of a bachelor's degree is required.
• 8+ years of equivalent business or technology experience are required.
• 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions, is required.
• 5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities, are required.
• 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams is required.
• Completion of several full CRM implementations or complex IT projects from initiation, delivery to support is required.
• Experience in building a digital ecosystem, including user applications, solution and system architecture, integrations, and related data strategy and analytical capabilities, is desired.
• The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills are required.
• Experience leading technical conversations, workshops, and workstreams to consensus, conclusions, and actions is desired.
• Experience documenting user/system requirements and user acceptance testing scripts is required.
• Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level, is required.
• Strong ability to build and maintain relationships at various levels, both inside and outside an organization, is required.
• Ability to stay organized and manage multiple priorities with professionalism is required.
• Proficiency in creating effective and engaging Microsoft PowerPoint presentations is required.
• Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data is required.
• Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions is desired.

Preferred:

• Certified on a CRM platform.
• Experience working with Sales and Marketing Organizations.
• Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries.
• Experience in regulatory and compliance matters (CCPA, GDPR, etc.).
• Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units.
• Experience working in a regulated environment (e.g., GxP, HIPAA, GDPR, etc.).
• Ability to context switch between multiple complex and fast-moving projects while maintaining high quality and rapid delivery.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:
Analytical Reasoning, Coaching, Cost Management, Critical Thinking, Give Feedback, Human-Computer Interaction (HCI), Organizing, Performance Measurement, Product Development, Product Improvements, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Technical Credibility, Technical Writing

The anticipated base pay range for this position is :
The anticipated base pay range for this position is: $102,000- $177,100

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation -120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year Holiday pay, including Floating Holidays -13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave - 10 days Volunteer Leave - 4 days Military Spouse Time-Off - 80 hours Additional information can be found through the link below.