Daily Duties / Responsibilities: Essential Responsibilities The Service Manager Engineer will work with client business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests. Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows. Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests. Maintain, update, patch System Center, Orchestrator, and Cireson. Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests. Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge. Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment. Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership. Act as a liaison between the technical team and management from various stakeholder areas including executive level management. Some after hours project and platform support will be expected. Program Experience: Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment. Technical Knowledge: Experience related to any or all the following technologies are required desirable for this position: Microsoft System Center Service Manager (within the last 3 years) o Highly Skilled at maintaining, implementing and configuring system center service manager request offerings, service offerings and connectors o Administer and support Microsoft SCSM, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator). o Experiencing configuring Service Manager Changes, Incidents, and Services Cireson Web Portal for Service Manager (last 3 years) o Experience adding custom configurations to the Cireson web portal Experience with JavaScript administration in Cireson Portal is preferred. o Experience installing/patching and maintaining Cireson products Windows Server Administration (Current) o Resource should demonstrate a strong understanding of Windows server administration, including patching and maintenance of windows servers. Additional duties: Microsoft System Center Suite Experience (last 3 years) o Experience in System Center Orchestrator is preferred, resource should show strong technical understanding of all products in the Microsoft System Center suite and how the integrate with other System Center components (SCCM, SCOM, Orchestrator). o Experience with System Center Orchestrator Preferred: Developing and maintaining workflows, templates, and automation Orchestrator workflows using PowerShell and Orchestrator. Microsoft SQL Server (last 5 years) o Resource needs to demonstrate a basic understanding of SQL server and how it is used to support the system center suite. Active Directory (last 3 years) o Experience configuring groups and managing users in Microsoft s Active Directory Users and Computers o Experience configuring and administering groups and users in Microsoft Entra ID. Microsoft PowerShell (Current, Experience with 5.1 or newer) o Experience managing and maintaining Microsoft PowerShell scripts for maintain computer and endpoints General Duties and Responsibilities: Develop and refine Service Manager request intake process for the client. Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities. Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard. Experience with major project implementation. HIPAA, CDC, and other network infrastructure and server networks. | 
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