Senior UX Researcher

Hybrid in Harrisburg, PA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Independent

No Travel Required

Hybrid

Depends on Experience

Resourcesoft, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

User Stories
Agile
Medicaid
SNAP
accessibility
prototyping
Journey Mapping
Usability Testing
Information Architecture
TANF
UX Research
Design Systems
User Interface Design
User-Centered Design
UCD
Data Flow Analysis

Summary

Requirements:

2 or more years of experience in user experience research for high-scale products and services.
Proficiency in User-Centered Design practices and the full UX design spectrum.
Experience with information architecture, design systems, and high-fidelity prototyping.
Experience in benefits delivery programs such as SNAP, Medicaid, TANF, or Unemployment Insurance.
Experience with accessibility prototyping and the creation of detailed research artifacts.
Experience in iterative or agile development methodologies for modernization projects.
Excellent verbal and written communication skills.

Responsibilities:

Design and lead discovery and usability testing sprints for eligibility process optimization.
Conduct user research through interviews, field shadowing, and staff observation.
Analyze system architectures and data flows to map comprehensive user journeys.
Generate journey maps and user stories to inform prioritized automation roadmaps.
Collaborate with cross-functional teams to implement technical modifications in production.
Advocate for the voice of the user throughout the entire product development lifecycle.
Identify process inefficiencies to modernize operations and reduce frontline staffing burdens.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117734
Position Id: 20255-27990-
Posted 1 day ago

Company Info

About Resourcesoft, Inc.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

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