Data Center Operations Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Description

Seeking an experienced Data Center Operations Engineer to ensure environments run with precision, efficiency, and uptime across global sites. This role will bridge IT and facilities, maintaining the power, cooling, and compute systems that sustain the company's world-class AI platforms. This role requires a technically strong, detail-oriented engineer who thrives in high-availability environments. Must understand the full stack of data center infrastructure: Compute, Network, Power, and Cooling, and must take pride in systems that run flawlessly because of your work. Be able to communicate clearly, perform methodically under pressure, and collaborate effectively across IT, facilities, and vendor teams. This role requires a builder, a problem-solver, and a guardian of uptime, someone who values precision, safety, and accountability in every aspect of operations.

Responsibilities:

• Own the day-to-day reliability and performance of company data centers, supporting both IT and facility infrastructure. This includes installing and configuring servers and compute equipment, managing structured cabling, and performing Layer 1-3 troubleshooting across compute and network layers.
• Partner closely with colocation and data center providers to maintain uptime reviewing maintenance procedures, coordinating planned work, validating redundancy during transitions, and verifying site health after power or cooling events.
• Work alongside facilities teams, you'll help operate and maintain critical power and cooling systems, including transformers, PDUs, UPS, switchgear, generators, CRAC and CRAH units, CDUs, chillers, cooling towers, and containment systems. You'll assist in capacity planning, preventive maintenance, and load balancing across power and cooling zones to maintain safe, efficient, and redundant operations.
• Lead incident response and root-cause analysis, refine standard operating procedures, and implement automation to improve efficiency and consistency across company data centers worldwide.

Required Skills
10+ years in data center compute operations, facilities, or infrastructure engineering and/or a degree in an Engineering or Computer Science discipline
Hands-on experience with servers, networking, and structured cabling
Working knowledge of electrical systems including transformers, PDUs, UPS, switchgear, and generators
Understanding of cooling systems including CRAC/CRAH units, CDUs, cooling towers, chillers, and containment environments
Familiarity with Linux and basic scripting (Bash, Python, Ansible)
Proficiency with network CLIs (Cisco, Arista, Juniper)
Experience collaborating with colocation providers and reviewing MOP/EOPs for electrical and mechanical work
Proficiency with ITSM/DCIM platforms (e.g., Jira, ServiceNow, NetBox, Sunbird)
Ability to manage server, switch, router, storage, and hardware lifecycle processes
Ability to update asset management systems using scanners and inventory tools
Strong documentation, troubleshooting, and communication skills for ticketing, customer communication, and team coordination
Strong multitasking, adaptability, and time-management skills with a focus on quality and throughput
Must be punctual, reliable, and well-organized
Must have strong interpersonal and teamwork skills, with the ability to work independently when needed
Willingness to support on-call rotation and meet a 60-minute on-site SLA
Ability to safely lift 50-75 lbs and remain on feet for majority of the workday
Ability to operate material-handling equipment (pallet jacks, forklifts, server-lift)
Demonstrated ability to learn new systems, methodologies, software, and hardware platforms
Experience working in high-tempo, high-stress environments
Experience leading and/or mentoring more junior staffers
Domain expert in one or more of the following functional areas-: Datacenter power systems

o Datacenter cooling/HVAC systems

o Server or liquid cooling

o Network routing and switching

o Late generation flash storage arrays

o Facility and/or network security

o Network infrastructure monitoring
Ability to project manage key datacenter-centric initiatives
Able to effectively present data to senior leadership
Familiar with datacenter key performance indicators (KPI)
Ability to manage outage events
Be a good person and good team mate

Preferred Certifications
CompTIA Server+, Network+, or Linux+
ITIL Foundation certification
Networking: CCNA, JNCIA , ACE-A

• Lead incident response and root-cause analysis, refine standard operating procedures, and implement automation to improve efficiency and consistency across company data centers worldwide.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.