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Remote
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Yesterday
Build and optimize complex contact flows using Amazon Connect s drag-and- drop interface. Implement dynamic routing logic based on customer inputs, agent availability, and business rules. Configure whisper prompts, queue hold messages, and error handling flows. Define agent hierarchies, routing profiles, and user permissions. Set up queues, hours of operation, and escalation paths. Monitor agent performance and optimize staffing using historical and real-time metrics. Connect Amazon Connec
Easy Apply
Contract, Third Party
Depends on Experience
